How ChinaValidate handles information

This policy explains the information we collect, why we use it, how service providers help us operate, and how customers can contact us about privacy requests.

Last updated: July 16, 2026

1. Scope

This Privacy Policy applies to ChinaValidate websites, accounts, company searches, paid reports, checkout flows, customer support, and related services. ChinaValidate provides business verification information for overseas buyers reviewing Chinese companies. It is not a consumer credit reporting service.

ChinaValidate is operated by Sichuan Chuangruan Technology Co., Ltd., which is responsible for personal information processed to provide the service, except where another party acts as an independent controller.

2. Information we collect

Account information, such as email address, password credentials, and email verification status.
Company check information, such as search terms, selected companies, report orders, saved checks, report downloads, and delivery status.
Payment and order information, such as order number, plan, amount, currency, transaction reference, payment status, access period, and refund status. ChinaValidate does not store full card or bank-account credentials.
Technical information, such as IP address, device and browser details, pages visited, referral information, and security logs.
Support information, such as emails, messages, attachments, refund requests, and dispute-related communications.

3. How we use information

To create and secure customer accounts.
To search, match, translate, generate, retain, and deliver company verification results and PDF reports.
To process checkout, verify payment status, prevent duplicate payments, handle refunds, and respond to disputes.
To send account, verification, order, report delivery, and support messages.
To detect misuse, protect the service, improve product quality, and maintain audit records.
To comply with legal, tax, accounting, payment, and platform obligations.

4. Service providers

We use providers for cloud hosting, databases, email delivery, authentication, analytics, payments, company registry data, translation, AI-assisted report generation, monitoring, and customer support.

Payment processors may independently use payment information for transaction processing, fraud prevention, security, disputes, and compliance under their own terms. ChinaValidate receives the transaction reference and status needed to match payment to an order. Google may process OAuth sign-in when selected, and email providers deliver account and order messages.

5. Company registry and report data

Reports may include public registry information, company names, registration numbers, legal representatives, registered addresses, business scope, status, and related business context. We translate and organize this information for business review. Original Chinese fields may be retained for identity comparison.

6. International processing

ChinaValidate serves international customers and may process information in the United States or other countries where service providers operate. Information may therefore be transferred and processed outside your country of residence.

7. Data retention

We retain account, order, report, payment, delivery, and support records as long as needed to provide the service, maintain report history, resolve disputes, meet accounting obligations, and prevent misuse. Deletion may be requested where legally permitted, but some transaction and audit records must be retained.

8. Security

We use technical and organizational safeguards designed to protect accounts, payment records, report history, and system logs. No internet service can guarantee perfect security. Keep account credentials confidential and contact us if you suspect unauthorized access.

9. Your choices

You may update account details from account settings where available.
You may request access, correction, deletion, or export of personal information by contacting us.
You may unsubscribe from non-essential messages where an unsubscribe option is provided.
Operational messages about account security, payment, reports, and support may still be sent.

10. Contact

For privacy requests concerning ChinaValidate, contact Sichuan Chuangruan Technology Co., Ltd.

support@chinavalidate.com