Refunds for prepaid plans

1. Digital service delivery

ChinaValidate provides prepaid digital verification plans that include company-profile access, Advanced AI Reports, and downloadable PDFs according to the selected plan. Paid access starts after order confirmation. Access records, report generation time, download status, and support history may be used to review a refund request.

2. Purchased access periods

Monthly purchases add one calendar month of access, while annual purchases add twelve calendar months. Paid access normally remains available until the end of the purchased period. Allowances reset each calendar month and do not roll over.

3. Requesting a refund

Contact us promptly if an order was duplicated, paid access was not activated, or the service was not delivered as described. We may request the order number, transaction reference, account email, company name, and a short explanation. Nothing in this policy limits mandatory consumer rights.

4. Circumstances that normally support a refund

• A duplicate charge for the same prepaid plan order.
• A system error prevents activation of paid access and we cannot restore it within a reasonable time.
• An included Advanced AI Report cannot be generated and we cannot provide a replacement or restore the allowance.
• A refund is required by applicable law.

5. Circumstances that normally do not support a refund

These examples do not override mandatory consumer rights.

• The customer selected the wrong company after search results were shown.
• The report was delivered but the customer dislikes the public registry result or risk conclusion.
• The report shows higher risk than expected.
• The prepaid access or report allowance was available but the customer no longer needs it.
• The customer used the report outside our Terms of Service.

6. Partial remedies

We may offer a regenerated or corrected report, a partial refund, or an allowance restoration instead of a full refund. This may apply when a match is uncertain, the customer provides better company information, or a third-party outage delays delivery.

7. Refund effects and disputes

A completed full refund or lost payment dispute revokes the access created by that order. Later purchased access may move forward to close the resulting gap. A partial refund does not automatically revoke the full plan period. Contact support before opening a payment dispute so the order, payment, access, allowance use, report delivery, and support record can be investigated.

8. How to request a refund

For a payment, access, or delivery problem, email support with your account email, order number, payment transaction reference if available, and reason for the request.

support@chinavalidate.com